WhatsApp Image 2024-11-19 at 6.41.15 PM
Our Policy

🔏Privacy Policy

At Kedai Kaki Lelong, we value your trust and are committed to protecting your privacy. We collect only the personal information that is necessary to serve you better, and we handle it with care, transparency, and respect.

You can browse our website freely without sharing any personal details. We only collect your information when it’s relevant to your transactions with us, or when it’s needed to fulfill a service or product delivery. Your information will only be kept as long as it’s legally required or necessary for business purposes.

If you purchase with us, the personal details we may request include:

  • Full Name
  • Contact Number
  • Delivery Address
  • Payment Method
  • Item Purchased Details
  • Personal or Business Identification Number

This information is used to:

  • Process and deliver your orders
  • Provide updates and support
  • E-invoice registration
  • Track purchase history

Your data may be shared with our delivery partners or service providers only when required to fulfill your order. We do not sell or trade your personal data to third parties.

All personal information is stored securely and protected from unauthorized access. We follow best practices in data protection and comply with Malaysia’s Personal Data Protection Act (PDPA) 2010.

You can update your personal details anytime by informing our team.

If you have questions, feedback, or concerns about how your data is handled, feel free to reach us at enquiry@kaki-lelong.com. We're here to help.

Delivery Terms & Conditions

We will contact you within one working day to confirm your delivery address and schedule a delivery date and time.

đź’° Payment Terms

  • All orders must be paid in full before a delivery can be scheduled.
  • For payments made via IBG or cheque, delivery will only be arranged after payment is cleared in our account.

🔄 Rescheduling & Cancellation

  • We require a minimum of 3 days’ notice for any delivery rescheduling.
  • If you cancel on the delivery day or after the shipping process has started, additional transport charges will apply for a new delivery date.

đź“Ś Special Requirements

  • Driver or delivery crew ID
  • Specific delivery time slots
  • Use of service elevators
  • House management or building access arrangements

đź“Ź Delivery Access

It is the customer’s responsibility to ensure that all items can fit through doors, hallways, lifts, staircases, and corners into the final location.

🧹 Before Delivery

  • Our team will call you approximately one hour before arrival.
  • We aim to deliver within the agreed timeframe, but delays may occur due to traffic or unforeseen issues.
  • Please remove any old furniture and clear all walkways before our team arrives.
  • Specific delivery time slots
  • Ensure renovation work is completed.
  • If we are unable to complete the delivery due to these reasons, additional charges will apply for rescheduling.
  • We require a 48-hour notice for any changes to your sales order prior to delivery. Or else will be reschedule for a new delivery date.
  • ALL SALES ARE FINAL; thus, refund is unacceptable as agreed during the purchase.
  • AS-IS / CLEARANCE Items have no warranties and cannot be returned or exchanged for any reason. Please check display condition before purchase.
  • Goods received in defective or damage must be notified within 24 hours from date of delivery, otherwise are not refundable or exchangable.
  • We will not replace a product that is misuse, broken, missing parts, defects caused by customers, mistreated, failure to use in accordance instructions, using it in an abnormal way or failure to take reasonable care.

🧹 During Delivery

  • If you are not present during the agreed 1hour delivery window, our team will wait up to 30 minutes before moving on to the next delivery. Rescheduling will incur additional delivery fees.
  • Once you sign the Delivery Order, it confirms the items are received in good condition.
  • Please inspect your items immediately upon delivery.

🧰 After Delivery

  • Our team will call you approximately one hour before arrival.
  • We aim to deliver within the agreed timeframe, but delays may occur due to traffic or unforeseen issues.
  • Report any visible damage or missing parts within 24 hours.
  • If the damage is major (e.g., missing parts), you may refuse the item and contact us directly.